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Late October Button Insights
Change management: How to get your team to adopt new digital tools and processes
Welcome to the late-October issue of the Button Insight Newsletter!
The big story
Change management: How to get your team to adopt new digital tools & processes
If you’re building something to increase operational efficiency, it can be hard to override old habits. But behavioural science can help.I
As anyone who has seen their digital transformation work go under-used in an organization knows, the most important lesson about software is that coding is only as good as adoption of the software.
“If you build it, they will come” works with physical infrastructure that people see every day. But digital infrastructure often isn’t something people see every day.
Getting people to use the software we build takes effort and time. It often involves changing people’s everyday behaviours.
Sometimes, they’ve been at it for so long that they’re stuck in their ways. So here are a few behavioural science techniques for getting your team to adopt a new tool:
Community
Lessons Learned: Digital collaboration & post-delivery in government
Project: Environment Climate Change Canada.
What Button did: Consulting to support a standardized Digital Collaboration framework to transform digital IT services.
What Zoey Learned: I explored how digital collaboration happens within the Government of Canada. We’re focusing on how communication, coordination, and information sharing are happening, with their collaborators, to find the frictions.
Something we’ve found fascinating is how contractors ensure that work is valuable post-delivery. When collaborations happen with vendors, one of the biggest challenges is making sure that in hand-off or ownership of the work, the work can be continued and built on after the engagement ends.
It can be a juggling act and stakeholder management in public sector projects often involves multiple stakeholders, including government officials, citizens, and other organizations. We have learned how to effectively communicate and collaborate with diverse stakeholders, manage their expectations, and navigate through complex stakeholder landscapes.
Read more of the Team Testimonials & Lessons Learned here.
Worth Your Attention
What We’re Reading: This is Service Design Doing
A breakthrough, comprehensive book on how to actually do service design, in practice, that improves provider-customer interaction and establishes a customer- (or user-) centric organizational culture. Its directions range from the most general (e.g. embedding service design throughout the org) to the most specific (workshop facilitation examples).
It’s a hands-on book that breaks down what it really takes to put service design ideals into practice.
Upcoming Events
Join Jenna McNeil from Button at FWD50 on November 3rd
Keynote Speech:
Under the day’s theme of “Getting our Groove Back: How to start a movement for digital transformation,” Jenna will deliver:
“Pay Us Less: A Recipe for Eliminating Consulting, Brought to you by a Consultant.”
In this keynote, Jenna will suggest five actionable strategies to support efficient, effective consultant-public servant partnerships.
Strategy 1: Create processes and conditions to avoid vendor lock-in.
Strategy 2: Undertake procurement reform, including some tweaks that are actually quite small.
Strategy 3: “Learn by Doing” with consultants: understand the appropriate scenarios for embedding, hybridizing, and outsourcing.
Strategy 4: Facilitate conversations about metrics as soon at the project inception stage.
Strategy 5: Produce assets of enduring value that can be reused and are easily accessible; plan from the beginning to ensure that nothing is lost.
10:15am on Nov. 3 at the Canadian Center for Cybersecurity as part of FWD50’s Executive Cohort events.
In Case You Missed It
Check out our blog posts from previous newsletters!
DIFFERENT DEVELOPMENT APPROACHES: Why & when to use each.
RULES AS CODE is a transformative idea that involves writing government rules for not only legal and policy experts, but also for machines (and laypeople) to interpret and apply smoothly and quickly.
AI IN THE PUBLIC SECTOR: We break down AI’s potential to revolutionize public services—as well as the serious pitfalls to acknowledge when handling public information and public trust.
YOUR MIGRATION TO THE CLOUD: Our latest whitepaper explains what to know about the process and outlines the nuances between public, private, and hybrid cloud environments.
EMPLOYEE SHOWCASE: Meet Eduardo, a Senior Delivery Manager passionate about growing organization, team building, transparency… and BBQ!
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